Consumer Complaints
This service allows receiving consumer complaints, taking the necessary measures thereto or referring the same to the competent authorities.
Consumer Complaints
Notification
Notification
Dear customers. Please be informed that the Ministry’s current official website www.moec.gov.ae will be temporarily unavailable as we transition to the new domain www.moet.gov.ae. The downtime will take place on Friday, July 4, 2025, from 2:00 PM to 10:00 PM. We appreciate your understanding and support during this update.
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- Who We Are
- Strategic Objectives
- Organisational Structure
- Senior Management
- Departments and Sectors
- Excellence Awards
- Quality Certificates
- Strategic Partners
- Innovation
- Sustainable Development Goals
- Integrated Management System (IMS) Policy
- Risk Management System Policy
- Asset Management System Policy
- Business Continuity Management System Policy
- Governance Policy
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- Investor Navigator
- Investment Environment
- NextGen FDI
- UAE Africa Gateway
- UAE National Cluster Strategy
- UAE Lifestyle
- Investment Incentives
- Promising Sectors
- Foreign Investment Inflow
- Future Economy
- Competitiveness Indicators
- Free Zones
- Legislative Environment
- Establishing Businesses
- Set up companies via Basher
- UAE Export Development
- Investment Support Entities
- Talent Attraction & Retention
- FAQs
- Success Stories
- Exhibitions and Events
- Business Forums
- Investment Publications
- Contact Us
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- Cooperative Associations and Strategic Stock of Food Commodities Legislations
- Companies' Legislations
- SMEs' Legislations
- Certificate Of Origin and Anti-Injurious Economic Practices Legislations
- Regulation of competition legislations
- Commercial Transaction Legislations
- Intellectual Property Legislations
- Commercial Agency Legislations
- Consumer Protection Legislations
- Auditors Legislations
- Anti-Money Laundering Crimes Legislations
- Cabinet Resolution on the Organisational Structure of the Ministry of Economy
- Cabinet Resolution on MoE Service Fees
- Common Contracts Projects
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- Cooperative Associations
- Combatting Money Laundering & Terrorism Financing
- Targeted Financial Sanctions
- Register in goAML
- Anti-Injurious Economic Practices
- Anti-Injurious Practices Complaints
- Protecting UAE Exports
- Economic Substance Regulations
- Companies Registrars
- Common Contracts
- Regulation of Competition
- Family Business
Breadcrumb
Competition and Consumer Protection Services - Consumer Complaints
Breadcrumb
Service Fees
-
Invoice Value (AED) Fees (AED) (Updated fees)
Conditions and Requirements
Required Documents
- A summary of the complaint submitted.
- Complaint documents
- Attendance of both parties to MoE
Steps and Procedures
- 01The complaint is submitted via the call centre.
- 02The party is requested to attend in person, either via a phone call or an email.
- 03A meeting is convened in the attendance of both parties to resolve the complaint.
- 04The complaint is resolved amicably, otherwise the following procedures are undertaken:
- The complaint is referred to the Disputes Committee
- The complaint is referred to the competent consumer courts and reference is made to the technical reports for resolving the issue.
- 05The complainant is informed of the procedures undertaken regarding the complaint and its outcomes.
Service Rating
Average Duration for Service Delivery
4 working days
Service Provision Channels
MoE website
MoE smart app
Call center 8001222
Target Audience
All customers
Service Provision Timings
• 24 hours
• Official Working Hours 7:00 am - 10:00 pm
Contact Details
Competition and Consumer Protection Department
Phone
8001222
Email
info@economy.ae
Related Services
Competition and Consumer Protection Services
Consumer Complaints
Recall of Goods
Price Increase Request
Communication Channels
Call centre and customer protection
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Ministry of Economy's Unified Number
800 1222
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Page was last updated on:
04 Jul 2025 6:44:40 AM
