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Competition and Consumer Protection Services - Consumer Complaints

Consumer Complaints

This service allows receiving consumer complaints, taking the necessary measures thereto or referring the same to the competent authorities.

Service Fees

  • Invoice Value (AED) Fees (AED) (Updated fees)

Conditions and Requirements

Required Documents

    • A summary of the complaint submitted.
    • Complaint documents
    • Attendance of both parties to MoE

Steps and Procedures

    • 01The complaint is submitted via the call centre.
    • 02The party is requested to attend in person, either via a phone call or an email.
    • 03A meeting is convened in the attendance of both parties to resolve the complaint.
    • 04The complaint is resolved amicably, otherwise the following procedures are undertaken:
      • The complaint is referred to the Disputes Committee
      • The complaint is referred to the competent consumer courts and reference is made to the technical reports for resolving the issue.
    • 05The complainant is informed of the procedures undertaken regarding the complaint and its outcomes.

Service Rating

Average Duration for Service Delivery

4 working days 

Service Provision Channels

MoE website
MoE smart app                            

  Call center 8001222

Target Audience

All customers

Service Provision Timings

• 24 hours
• Official Working Hours 7:00 am - 10:00 pm

Contact Details

Competition and Consumer Protection Department

Phone

8001222

Email

info@economy.ae

Communication Channels

Call centre and customer protection
 

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