Consumer Complaints
This service allows receiving consumer complaints, taking the necessary measures thereto or referring the same to the competent authorities.
Consumer Complaints
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Asset Publisher
-
- Who We Are
- Strategic Objectives
- Organisational Structure
- Senior Management
- Departments and Sectors
- Excellence Awards
- Quality Certificates
- Strategic Partners
- Innovation
- Sustainable Development Goals
- Integrated Management System (IMS) Policy
- Risk Management System Policy
- Asset Management System Policy
- Business Continuity Management System Policy
- Governance Policy
-
- Investor Navigator
- Investment Environment
- NextGen FDI
- UAE Africa Gateway
- UAE National Cluster Strategy
- UAE Lifestyle
- Investment Incentives
- Promising Sectors
- Foreign Investment Inflow
- Future Economy
- Competitiveness Indicators
- Free Zones
- Legislative Environment
- Establishing Businesses
- Set up companies via Basher
- UAE Export Development
- Investment Support Entities
- Talent Attraction & Retention
- FAQs
- Success Stories
- Exhibitions and Events
- Business Forums
- Investment Publications
- Contact Us
-
- Cooperative Associations and Strategic Stock of Food Commodities Legislations
- Companies' Legislations
- SMEs' Legislations
- Certificate Of Origin and Anti-Injurious Economic Practices Legislations
- Regulation of competition legislations
- Commercial Transaction Legislations
- Intellectual Property Legislations
- Commercial Agency Legislations
- Consumer Protection Legislations
- Auditors Legislations
- Anti-Money Laundering Crimes Legislations
- Cabinet Resolution on the Organisational Structure of the Ministry of Economy
- Cabinet Resolution on MoE Service Fees
- Common Contracts Projects
-
- Cooperative Associations
- Combatting Money Laundering & Terrorism Financing
- Targeted Financial Sanctions
- Register in goAML
- Anti-Injurious Economic Practices
- Anti-Injurious Practices Complaints
- Protecting UAE Exports
- Economic Substance Regulations
- Companies Registrars
- Common Contracts
- Regulation of Competition
Breadcrumb
Competition and Consumer Protection Services - Consumer Complaints
Breadcrumb
Service Fees
-
Invoice Value (AED) Fees (AED) (Updated fees)
Conditions and Requirements
Required Documents
- A summary of the complaint submitted.
- Complaint documents
- Attendance of both parties to MoE
Steps and Procedures
- 01The complaint is submitted via the call centre.
- 02The party is requested to attend in person, either via a phone call or an email.
- 03A meeting is convened in the attendance of both parties to resolve the complaint.
- 04The complaint is resolved amicably, otherwise the following procedures are undertaken:
- The complaint is referred to the Disputes Committee
- The complaint is referred to the competent consumer courts and reference is made to the technical reports for resolving the issue.
- 05The complainant is informed of the procedures undertaken regarding the complaint and its outcomes.
Service Rating
Average Duration for Service Delivery
4 working days
Service Provision Channels
MoE website
MoE smart app
Call center 8001222
Target Audience
All customers
Service Provision Timings
• 24 hours
• Official Working Hours 7:00 am - 10:00 pm
Contact Details
Competition and Consumer Protection Department
Phone
8001222
Email
info@economy.ae
Related Services
Competition and Consumer Protection Services
Consumer Complaints
Recall of Goods
Price Increase Request
Communication Channels
Call centre and customer protection
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Ministry of Economy's Unified Number
800 1222
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Page was last updated on:
22 May 2025 4:08:13 AM
