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Request for the Inspection of Transgress on Commercial Agency - تفتيش ومتابعة مخالفي نظام تسجيل الوكالات التجارية

Request for the Inspection of Transgress on Commercial Agency

This service allows the customer to submit an inspection request against entities violating the commercial agencies laws, which transgress against registered agencies.

Service Fees

  • Invoice Value (AED) Fees (AED) (Updated fees)

  • Fees Additional Inspection: AED 750, if the complaint is for more than one outlet or company (to be paid via the eDirham system)

Conditions and Requirements

    1.  The complaint must be submitted in writing, by the commercial agent, together with attaching the necessary evidence and specifying the location of the violating entity. The complaint should be presented to the MoE's office in the relevant emirate.
    2.  Coordinate with the local authorities in the relevant emirate to specify a date for the inspectors (an inspector from the competent authority, with MoE inspectors) and coordinate with the complainant.
    3. Following the inspection, an incident report is compiled and a meeting date is specified with the MoE to resolve the issue between the two parties.
    4.  Attempt to resolve the issue amicably, otherwise the agent is given a copy of the report together with an official letter, in case of resorting to litigation.

Required Documents

    • Detailed complaint memorandum submitted by the complainant.

Steps and Procedures

    1. Submit the application form electronically.
    2. Submit the required documents and verify accuracy.
    3. Pay the prescribed fees.

Service Rating

Average Duration for Service Delivery

1 working day

Service Provision Channels

MoE website

Target Audience

Owners of agencies registered in the Ministry of Economy's commercial agencies registry

Service Provision Timings

7:30 AM - 2:30 PM

Contact Details

Commercial Registration and Certificate of Origin Department

Phone

8001222

Email

info@economy.ae

Communication Channels

Call centre and customer protection
 

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