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Bose

Recall of Select Bose Bass Modules manufactured before April 1, 2006 which may ignite, melt or cause a fire hazard.

03 Jul 2023
Product CategoryBose bass modules included as a component in select Acoustimass, Lifestyle and Companion home theater systems, as listed below
AgentNicole Russell, VP & Deputy General Counsel, Bose Corporation (acting on behalf of Bose UAE Trading LLC)
Contact number15087667198+
Product DescriptionCertain Bose Acoustimass, Lifestyle and Companion bass modules as detailed in Annex 1 to this notification.
Year of ManufacturingPrior to 1 April 2006
Country of OriginUnited States of America, Ireland, and Mexico
Number of Units31,816
Defect DescriptionElectrical capacitors C778 and C779 housed within certain bass modules may crack and fail when stress, such as twisting or bending, occurs to the electrical board. Such stress can, but does not always, cause cracking and failure, either immediately or after repetitive stress over time. If the electrical capacitors C778 and C779 crack and fail while the unit is plugged into an electrical outlet, a short circuit can be created that causes excessive heating in the module and may, but does not always, lead to a potential thermal incident that could result in the product igniting and melting or causing a fire danger.
Instructions of use for preventionIn the event that a customer's bass module is included in the recall, the customer should stop using it and unplug it from the electrical outlet immediately.
Processing InstructionsBose will send written or electronic notifications of the recall to consumers that purchased the affected units directly from Bose, alerting them to immediately stop using and return the bass modules to Bose or an authorized service center for a free repair or a 40% discount on a new Bose Soundbar, which is Bose’s newer all-in-one music and home theater sound solution. Bose will also instruct authorized retailers and distributors that purchased the affected units from Bose to notify their customers about the recall and will provide the retailers and distributors with sample communications. For consumers who cannot be contacted directly, Bose will use its website and related social media platforms to notify them of the recall. Bose’s social media postings will contain a direct link to Bose’s recall webpage.

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