Resolve Consumers Complaints
This service allows receiving consumer complaints, taking the necessary measures thereto or referring the same to the competent authorities.
Resolve Consumers Complaints
Service Fees
N/A
Conditions and Requirements
N/A
Required Documents
- A summary of the complaint submitted.
- Complaint documents .
Steps and Procedures
- The complaint is submitted via the MOE website/ MOE smart app/ call centre.
- The party is requested to attend in person, either via a phone call or an email.
- A meeting is convened in the attendance of both parties to resolve the complaint.
- The complaint is resolved amicably, otherwise the following procedures are undertaken:
- The complaint is referred to the Disputes Committee
- The complaint is referred to the competent consumer courts and reference is made to the technical reports for resolving the issue.
- The complainant is informed of the procedures undertaken regarding the complaint and its outcomes.
Service Type
Procedural
Average Duration for Service Delivery
8 working days
Service Provision Channels
- MoE website
- MoE smart app
- Call Center.
Target Audience
All customers
Service Provision Timings
- MoE website : 24 hours
- MoE smart app : 24 hours
- Call Center : Official Working Hours 7:00 am - 10:00 pm
Sustainable Development Goals
Contact Details
Call Center
Phone
8001222
Email
info@economy.ae
