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Asset Publisher

Asset Publisher

Breadcrumb

Resolve Consumers Complaints

This service allows receiving consumer complaints, taking the necessary measures thereto or referring the same to the competent authorities.

Service Fees

N/A

Conditions and Requirements

    N/A

Required Documents

    • A summary of the complaint submitted.
    • Complaint documents                      

Steps and Procedures

    •  The complaint is submitted via the MOE website/ MOE smart app/ call centre.
    • reports for resolving the issue.   
    •  The party is requested to attend in person, either via a phone call or an email.        
    •  A meeting is convened in the attendance of both parties to resolve the complaint.        
    •  The complaint is resolved amicably, otherwise the following procedures are undertaken:        
      • The complaint is referred to the Disputes Committee    
      •  The complaint is referred to the competent consumer courts and reference is made to the technical         
    • The complainant is informed of the procedures undertaken regarding the complaint and its outcomes.        
Service Type

Procedural

Average Duration for Service Delivery

8  working days      

Service Provision Channels

  • MoE website
  • MoE smart app

Target Audience

All customers

Service Provision Timings

  • MOE website 
    •  24 hours/7days
  • Cell Center        
    •  7:00 am - 10:00 pm  

Contact Details

Call Center

Phone

8001222

Email

info@economy.ae

Communication Channels

Call centre and customer protection
 

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