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Asset Publisher

Asset Publisher

Breadcrumb

Resolve Consumers Complaints

This service allows receiving consumer complaints, taking the necessary measures thereto, or referring the same to the concerned authorities.

Service Fees

  • N/A

Conditions and Requirements

    • Complaints shall be received from all emirates except Abu Dhabi, Dubai, and Ajman. The customer shall submit the complaint to the economic departments of each emirate.

Required Documents

    • Defendant's data.
    • A summary of the complaint submitted.
    • A copy of the complaint documents (purchase invoice or contracts, etc.).
       

Steps and Procedures

  • 01

    Choose the service from the list of E-Services.

  • 02

    Sign in with UAE PASS.

  • 03

    Fill in the application data and attach documents.

  • MoEc

    Resolve the complaint amicably, otherwise the complaint shall be referred to the competent courts.

  • MoEc

    Inform the complainant of the procedures undertaken regarding the complaint and its outcomes through the system.

Service Type

Procedural

Average Duration for Service Delivery

8 working days      

Service Provision Channels

  • MoE website
  • MoE smart app

Target Audience

All customers

Service Provision Timings

24 Hours

Contact Details

Call Center

Phone

8001222

Email

info@economy.ae

Communication Channels

Call centre and customer protection
 

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