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Asset Publisher

Asset Publisher


Resolve Consumers Complaints

This service allows receiving consumer complaints, taking the necessary measures thereto or referring the same to the competent authorities.

Service Fees


Conditions and Requirements


Required Documents

    • A summary of the complaint submitted.
    • Complaint documents                      

Steps and Procedures

    •  The complaint is submitted via the MOE website/ MOE smart app/ call centre.
    • reports for resolving the issue.   
    •  The party is requested to attend in person, either via a phone call or an email.        
    •  A meeting is convened in the attendance of both parties to resolve the complaint.        
    •  The complaint is resolved amicably, otherwise the following procedures are undertaken:        
      • The complaint is referred to the Disputes Committee    
      •  The complaint is referred to the competent consumer courts and reference is made to the technical         
    • The complainant is informed of the procedures undertaken regarding the complaint and its outcomes.        
Service Type


Average Duration for Service Delivery

8  working days      

Service Provision Channels

  • MoE website
  • MoE smart app

Target Audience

All customers

Service Provision Timings

  • MOE website 
    •  24 hours/7days
  • Cell Center        
    •  7:00 am - 10:00 pm  

Contact Details

Call Center




Communication Channels

Call centre and customer protection

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