Fitbit
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Breadcrumb
Fitbit
Safety Recall Campaign for the Fitbit Ionic Smartwatch in the UAE
03 Apr 2022
| Product Category | Smart watch |
| Agent | Fitbit |
| Product Description | Ionic smartwatch |
| Year of Manufacturing | 2017-2020 |
| Country of Origin | Taiwan |
| Number of Units | 1921 |
| Defect Description | Fitbit has determined that there is a risk that, in rare circumstances, the battery in the Ionic smartwatch can overheat and cause a burn hazard to the consumer. |
| Procedure | Fitbit considers the health and safety of its users as its highest priority and are taking this action out of an abundance of caution for its users. Fitbit Ionic users in the UAE can register for a refund on the below link https://www.fitbitionic.expertinquiry.com/ . On the above link UAE, users can register their information, verify their Fitbit account and disable device syncing. After which, Fitbit Ionic users will be redirected to a page where they will be able to register for obtaining a refund of USD 299. For more information regarding the recall and for answers to frequently asked questions, users can visit help.fitbit.ionic/en/ionic2.htm. If a user in the UAE has further queries regarding the refund, he or she may contact Fitbit on their international toll no. : +44 20 45718386 or +1 213 328 5250 or use the chat feature on help.fitbit.com/en |
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