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Grievance Request Against the Department's Decision Regarding a Trademark

This service allows the customer to file a grievance against a decision issued by the department regarding a trademark.

Service Fees

  • There are no grievance fees against the decision to refuse to register the mark issued by the Technical Inspection Department.


  • AED 7500  grievance against the decision to dismiss the objection.       
  • AED 1850  grievance against the decision to refuse to introduce any addition or modification to the registered mark.        

Conditions and Requirements


Required Documents

    • Commercial license
    • Legal agency
    • The document indicative of the grievance

Steps and Procedures

    • Login to MOE website.        
    • Choose the service from the list of services        
    • Fill in the application data        
    • Attach documents        
    • Transfer the application to the relevant department for decision and inform the applicant officially of the decision         
Service Type


Average Duration for Service Delivery

40 Days

Service Provision Channels

  • MoE website
  • MoE smart app

Target Audience

Companies, establishments and individuals

Service Provision Timings

24 / 7 

Sustainable Development Goals

Decent Work & Economic Growth

Responsible Consumption & Production

Contact Details

Call Center




Communication Channels

Call centre and customer protection

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