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Asset Publisher

Asset Publisher


Request for the Inspection of Transgress on Commercial Agency

This service allows the customer to submit an inspection request against entities violating the commercial agencies laws, which transgress against registered agencies.

Service Fees

  • N/A
  • Additional Inspection:  AED 750, if the complaint is for more than one outlet or company        

Conditions and Requirements


Required Documents

    • The complaint must be submitted in writing, by the commercial agent, together with attaching the necessary evidence and specifying the location of the violating entity. The complaint should be presented to the MoE's office in the relevant emirate.        

Steps and Procedures

    • Login to MOE website.        
    • Choose the service from the list of E - services         
    • Fill in the application data         
    • Verify accuracy.        
    • Pay the fees        
    • Following the inspection, an incident report is compiled and a meeting date is specified with the MoE to resolve the issue between the two parties.        
    • Attempt to resolve the issue amicably, otherwise the agent is given a copy of the report together with an official letter, in case of resorting to litigation.        
Service Type


Average Duration for Service Delivery

2 weeks

Service Provision Channels

  • MoE website
  • MoE smart app

Target Audience

National corporations and companies        

Service Provision Timings

24 / 7 

Sustainable Development Goals

Decent Work & Economic Growth

Responsible Consumption & Production

Contact Details

Call Center




Communication Channels

Call centre and customer protection

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