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Asset Publisher

Asset Publisher


Request to recall goods

This service allows submitting a commodity recall request, following up on recalls of defective or dangerous goods submitted by the supplier, the concerned party, or the relevant authority in the country, in the country of origin, or any other country, and working on implementing the recalls within the country.

Service Fees


Conditions and Requirements


Required Documents


Steps and Procedures

    • Login to MOE webeit.        
    • Choose the service from the list of E-eservices        
    • Fill in the application data        
    • Check the Recall documents and ensure that the required data is provided        
    • Send the approval document to the applicant or request to amend the  documents if necessary.        
    • After receiving approval from the administration, the Recall shall be published in the newspapers by the applicant and a copy of the published announcement shall be provided to the administration        
    • Completion of the recall procedures with the client by the applicant.        
    • Providing a report to the administration showing that all customers have received recall procedures.        
    • The procedure will be closed if the report shows that all customers received the recall service.      
Service Type


Average Duration for Service Delivery

3 working days

Service Provision Channels

  • MoE website
  • MoE smart app

Target Audience


Service Provision Timings

 24 hours/ 7days

Contact Details

Call Center




Communication Channels

Call centre and customer protection

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