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Asset Publisher

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Request to recall goods

This service allows submitting a request to recall goods, following up on recalls of defective or dangerous goods submitted by the supplier, the concerned party, or the relevant authority in the country, in the country of origin, or any other country, and working on implementing the recalls within the country.

Service Fees

  • N/A

Conditions and Requirements

    • N/A

Required Documents

    First Stage:

    • A copy of the vehicle identification number (chassis number) or a copy of the barcode numbers for goods.
    • Proposed publication advertisement of the recall (publication in at least two local daily magazines, one of which is in Arabic, and publication in all websites and social media of the supplier or the Concerned Authority within (24) twenty-four hours of the discovery of the defect).
    • A copy of the manufacturer's notification letter to the supplier.

     

    Second Stage:

    • A copy of the published advertisement.
    • A final report of the data of goods recalled in accordance with Cabinet Resolution No. (66) of 2023 Concerning the Executive Regulations of Federal Law No. (15) of 2020 Concerning Consumer Protection.

Steps and Procedures

  • 01

    Choose the service from the list of E-Services.

  • 02

    Sign in with UAE PASS.

  • 03

    Fill in the application data.

  • MoEc

    Check the Recall documents and ensure that the required data is provided.     

  • MoEc

    Send the approval document to the applicant or request to amend the documents, if necessary.

  • 04

    After receiving approval from the Department, the Recall shall be published in the newspapers by the applicant and a copy of the published announcement shall be provided to the Department.

  • MoEc

    Provide a report to the Department showing that all customers have received recall procedures.

  • MoEc

    Close the procedure if the report shows that all customers received the recall service.

Start Service
Service Type

Procedural

Average Duration for Service Delivery

3 working days

Service Provision Channels

  • MoE website
  • MoE smart app

Target Audience

Companies

Service Provision Timings

 24 Hours

Contact Details

Call Center

Phone

8001222

Email

info@economy.ae

Related Services

Communication Channels

Call centre and customer protection
800-1222
 

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Asset Publisher

Ministry of Economy's Unified Number

800 1222

All rights reserved. Ministry of Economy

United Arab Emirates 2020

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Page was last updated on:

21 May 2025 6:12:17 AM

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