Consumer Protection and Commercial Control Legislations
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- Cooperative Associations and Strategic Stock of Food Commodities Legislations
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- Regulation of competition legislations
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- Intellectual Property Legislations
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- Protecting UAE Exports
- Economic Substance Regulations
- Companies Registrars
- Common Contracts
- Regulation of Competition
Breadcrumb
Consumer Protection and Commercial Control Legislations
Federal Law No (15) of 2020 on Consumer Protection
This law aims to protect all consumer rights, especially those pertaining to the quality of goods and services, acquiring them at their published prices, consumer health and safety and promoting sound consumption practices. The provisions of this law apply to all goods and services in the UAE – including free zones – as well as related operations carried out by suppliers, advertisers or trade agents; including through e-commerce if the supplier is registered in the UAE, and without prejudice to international conventions and treaties to which the UAE is a signatory. The law identifies consumer rights, the mandates of the Higher Committee for Consumer Protection, obligations of suppliers, advertisers and trade agents, price of goods and services and emergency situations. This is in addition to the role of the Ministry of Economy in protecting consumer rights and other provisions.
مرسوم بقانون اتحادي رقم (5) لسنة 2023 بتعديل بعض أحكام القانون الاتحادي رقم (15) لسنة 2020 في شأن حماية المستهلك
Cabinet Decision No. 66/2023 Concerning the Executive Regulation of the Federal Law No. 15/2020 Concerning the Consumer Protection
تسهم الائحة التنفيذية بشأن حماية المستهلك للقانون الاتحادي رقم 15 لسنة 2020
- إرساء منظومة متكاملة لحماية حقوق المستهلك.
- خلق التوزان المطلوب في العلاقة التعاقدية ما بين المستهلك والمزوّد.
- تفصيل التزامات المزودّ بما يحمي المستهلك عند اكتشاف عيب في السلعة او الخدمة، تنفيذ الضمانات، استرداد السلعة، الإعلان عن الأسعار، تكرار الخلل، خدمة ما بعد البيع
- حظر إدراج أيّ شرط يضرّ بالمستهلك و حظر الممارسات الاحتكارية.
- تأكيد اختصاص السلطة المختصة باستلام شكاوى المستهلكين، مع تحديد الحالات التيّ يتمّ فيها تقديم الشكوى للوزارة بالاتفاق ما بين الوزارة و السلطة المختصة.
- استحداث غرامات مالية جزاءات إدارية عند ارتكاب المزود لأفعال بالمخالفة لأحكام القانون و لائحته التنفيذية بما يسهم في رفع نسبة الامتثال بتشريعات حماية المستهلك
Cabinet Decision No. 120/2022 On the Rules and Controls for Pricing Consumer Goods in the State
Cabinet Resolution No. (57) of 2024 on the Administrative Violations and Penalties for Acts Violating the provisions of Cabinet Resolution No. (56) of 2024 Concerning the Telemarketing Regulations
Ministerial Decision No 245 of 2024 Concerning the Unit Price of Some Consumer Goods
Ministerial Decision No 246 of 2024 On the Monitoring of Basic Consumer Goods Prices
Ministerial Decision No 247 of 2024 Regarding the Code of Conduct Guidelines in the Consumer Goods Sector
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30 Apr 2025 12:27:01 PM