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Our eParticipation Policy

eParticipation Channels

The Ministry of Economy has made available several digital participation channels on its website aiming to enhance communication with customers. They include social media platforms of the Ministry of Economy, the Ministry of Economy blog, opinion polls, feedback forms and surveys.

Through these channels, the Ministry seeks to collect opinions and suggestions of all categories of customers, which will contribute towards improving the Ministry's services to meet all the needs and demands of the public. The policy is based on eParticipation guidelines issued by the Smart Government Sector's Telecommunications Regulatory Authority (TRA).

Scope of eParticipation Policy

The Ministry of Economy’s eParticipation Policy applies to all topics, opinions, discussions and surveys published or exchanged through the eParticipation tools provided by the Ministry’s website, distributed or received via computers, smartphones or tablets. It also applies to Ministry’s digital media accounts: Instagram, Facebook, Twitter, YouTube, LinkedIn, Ministry of Economy blog, opinion polls, customer care forms and live chat.

Directives for eParticipation Content Management Activities

  • The policy aims to outline the rules and controls required to regulate the use of eParticipation tools, as well as the applicable procedures and responsibilities in managing these tools. It serves as a reference for the management and successful application of all aspects of eParticipation.
  • The Ministry of Economy is keen to reinforce its digital presence by enhancing communication with customers through easy and innovative eParticipation channels. It aims to bolster customer satisfaction rate among all categories of the society, thereby establishing excellence in institutional performance and achieving the highest standards of quality.
  • The Ministry of Economy welcomes comments and ideas from customers. Their opinions are appreciated and will be taken into consideration as important references in discussing improvements and developments in the services of the Ministry.
  • The Ministry of Economy adheres to the principles of transparency and publishes the results of its polls, as well as the suggestions and other feedback from filled by the customers through the eParticipation tools on its website. This helps to reinforce customer interaction and supports customer satisfaction and happiness.
  • The opinions of the customers are appreciated by the Ministry of Economy. It encourages its customers to express their opinions, accepts criticism and directs the feedback towards improvement of customer services and solutions, and any differences of opinion should be looked at positively.

Objectives of eParticipation Policy

  • The purpose of the eParticipation policy is to raise awareness on all initiatives and services provided by the Ministry of Economy, including technologies and features used to provide customer support.
  • Answer all customer inquiries and provide them with the necessary support, receive their suggestions and complaints, respond to their requirements, analyse the public opinion, and get to know their ideas, interests and observations about the solutions provided by the Ministry of Economy.
  • Keep the public informed of the activities of the Ministry of Economy through innovative media events, as well as marketing and promotion of all services, initiatives and programmes of the Ministry of Economy.
  • The Ministry of Economy is committed to responding to customer inquiries and understanding their needs.
  • Customers are contacted during official working hours and through different channels of eParticipation, by a professional team who can provide accurate information and high-quality services.

Grounds for Withholding Content

  • Comments that are inappropriate, misogynistic, discriminatory or that violate the principles of equality.
  • Comments that offend religions or illegal content.
  • Comments that violate the law, infringe upon other people's rights, threaten security or include obscene or defamatory language.
  • Comments that include copyright infringement or personal remarks that are not business-related
  • Spam or the promotion of personal businesses or projects.

Disclaimer

All opinions and comments posted by the public on any of the digital participation channels of the Ministry of Economy are solely personal views and do not in any way represent the views of the Ministry.

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