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null Retail & <br>E-Commerce

Retail and e-Commerce Marketplaces

Local Addressable Market

The GCC ecommerce market is expected to grow from USD 8.3B to USD 28.5B by 2022 driven by KSA and UAE

Recent Trends

  • Traditional retail is increasingly shifting online
  • Retail shaped by personalization, the on-demand economy, and the sharing economy

Growth Opportunities

  • Cashless and contactless payments will change consumer behavior
  • E-commerce penetration remains low, despite high internet and smartphone penetration in the UAE

Communication Channels

Call centre and customer protection
 

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