Consumer Protection
Consumer Protection is a Priority
We Implement Policies and Initiatives that Ensure Consumer Protection
The Ministry of Economy launches relevant policies and initiatives that seek to enable sound commercial practices, safeguard consumer protection and spread consumer awareness. The Ministry implements these programmes in collaboration with its federal and local entity partners, as well as cooperative and private sectors, in all the emirates of the country; driven by our firm belief in the importance of preserving consumer rights for achieving growth and economic development.
Know
Your Rights as a Consumer
The United Arab Emirates issued Federal Law No (15) of 2020 on Consumer Protection, with the aim to strengthen the UAE’s consumer protection practices; by ensuring the quality of goods and services provided, enabling access to appropriately-priced goods and services and maintaining the health and safety of consumers who utilise or acquire such goods and services. The law encourages healthy consumer patterns, adoption of the best regulatory guidelines and standards for controlling markets to ensure their stability and prosperity, balancing the interests of vendors and consumers in UAE markets and on e-commerce platforms, and providing mechanisms that maintain consumer protection in emergency situations.
As Per the Provisions of the Law
Learn about Consumer Rights in the UAE
