Consumer Complaints
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- Business Forums
- Investment Publications
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- Cooperative Associations and Strategic Stock of Food Commodities Legislations
- Companies' Legislations
- SMEs' Legislations
- Competition and Anti-Dumping Legislations
- Commercial Transaction Legislations
- Intellectual Property Legislations
- Commercial Agency Legislations
- Consumer Protection Legislations
- Auditors Legislations
- Anti-Money Laundering Crimes Legislations
- Cabinet Resolution on the Organisational Structure of the Ministry of Economy
- Cabinet Resolution on MoE Service Fees
- Common Contracts Projects
Breadcrumb
Effective and Efficient
Handling of All Consumer Complaints
The Ministry of Economy receives consumer complaints, examines the same and verifies the completeness of data submitted, so that complaints are handled and processed as effectively and efficiently as possible, in collaboration with the competent authorities in the UAE. Owing to its firm belief in the importance of the role played by a proactive consumer in strengthening the UAE’s consumer protection milieu, the Ministry maintains proper communication channels with customers, enabling them to submit their complaints and share their feedback and suggestions in a convenient manner. This aims to uphold consumer protection.
Consumer complaints in
2020 as per
classification of goods
Consumer Complaint Statistics
Total number of complaints submitted to the Ministry of Economy by consumers totalled 18,514 in 2018; 11,638 in 2019; and 14,990 in 2020. The number of consumer complaints resolved during Q1 of 2021 throughout the UAE totalled 1,412.
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Page was last updated on:
23 Sep 2023 7:33:29 AM