Effective and Efficient
Handling of All Consumer Complaints
The Ministry of Economy receives consumer complaints, examines the same and verifies the completeness of data submitted, so that complaints are handled and processed as effectively and efficiently as possible, in collaboration with the competent authorities in the UAE. Owing to its firm belief in the importance of the role played by a proactive consumer in strengthening the UAE’s consumer protection milieu, the Ministry maintains proper communication channels with customers, enabling them to submit their complaints and share their feedback and suggestions in a convenient manner. This aims to uphold consumer protection.