MOE Popular Search Keywords

Accessibility Options

  • A+
  • A
  • A-

Preferred Colours

Night Vision

Translate this page to

The Ministry is not responsible for the translation output by Google.

Asset Publisher

Asset Publisher


Effective and Efficient

Handling of All Consumer Complaints

The Ministry of Economy receives consumer complaints, examines the same and verifies the completeness of data submitted, so that complaints are handled and processed as effectively and efficiently as possible, in collaboration with the competent authorities in the UAE. Owing to its firm belief in the importance of the role played by a proactive consumer in strengthening the UAE’s consumer protection milieu, the Ministry maintains proper communication channels with customers, enabling them to submit their complaints and share their feedback and suggestions in a convenient manner. This aims to uphold consumer protection.

Consumer complaints in
2020 as per
​​​​​​​classification of goods

Consumer Complaint Statistics

Total number of complaints submitted to the Ministry of Economy by consumers totalled 18,514 in 2018; 11,638 in 2019; and 14,990 in 2020. The number of consumer complaints resolved during Q1 of 2021 throughout the UAE totalled 1,412.

Communication Channels

Call centre and customer protection

What's New